Returns Policy

We want you to be happy with your purchase. If something is not right, we’re here to help.

Return Window

You can request a return within 14 days of receiving your order.

Eligibility

Items must be unused, unopened, and in their original packaging.
Items must be in resalable condition.
Proof of purchase (order number or confirmation email) is required.

Non-Returnable Items

Opened hygiene or personal care items, unless faulty or damaged on arrival.
Items marked as non-returnable at the point of sale.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at info@teleiosma rketplace.org with your order number and photos where possible.

How to Start a Return

Email info@teleiosma rketplace.org with your order number and reason for return.
We will confirm eligibility and provide return instructions.
Once received and inspected, we’ll confirm the outcome by email.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days. Processing time may vary by bank or card provider.

Return Shipping

Unless the item is faulty, damaged, or incorrect, return shipping costs are the customer’s responsibility.

Your Rights

This policy does not affect your statutory rights under UK consumer law.